Maxie

Support

Quick answers, from a real person.

Can't find yours? Email [email protected]. We're a tiny team in Australia, so give us a couple of business days.


Common questions

How do I invite my partner or another carer?
  1. Open the Family tab.
  2. Tap Invite a carer. Maxie shows a six-character code.
  3. Tap Share and send it, or just read it out.
  4. They install Maxie, create their own account, and choose Join with a code.

Codes aren't case-sensitive and last 24 hours. Everyone in the household sees and adds to the same records. Whoever created the household can remove members.

Does it work without internet?

Yes. Maxie saves to your phone first and uploads by itself once you've got signal.

The dot next to your baby's name shows sync status. Green is synced, grey is waiting to upload, amber is offline. Tap it to see what's pending or force a sync.

The other phone's entries show up once both phones have been online.

How does the breastfeed timer work?

Tap Breast and the opposite side to last time is already picked. One more tap starts the timer, and the Feed card shows a one-tap Stop.

The timer is shared, so whoever stops it stops it on both phones. It keeps going if the app closes or the phone restarts.

After two hours (usually because someone fell asleep) the card turns amber and asks. Tap Stop and edit the minutes or Discard. Maxie never quietly saves a six-hour feed.

Rather not use a timer? Open the breastfeed sheet and tap Enter minutes instead.

I logged something twice. Can I fix it?

Yes. In History, tap the entry to edit or delete it. Every save also shows a five-second Undo.

If you save the same kind of entry within five minutes of another, Maxie asks you to tap Save anyway.

How do I delete my account?

In the app, go to Family → Delete account. Or email us from your account's address. The delete your account page has the detail.

Does it track sleep? What about pumping or solids?

Sleep, yes, and milestones. Pumping and solids aren't in yet. They'll come, as long as they don't slow down the 3 am taps.

How many wet nappies is normal? How often should she feed?

Maxie counts. It doesn't judge. Our guides sum up what the Australian and New Zealand health services say. For your own baby, ask your midwife, child health nurse or GP.

Can I get my data out?

Export isn't in the app yet. Until it is, email [email protected] from your account's address and we'll send your household's records as a CSV.

Which phones does Maxie run on?

Android 8.0 and later, from the download page. iPhone runs the beta in Expo Go for now (code on the home page), with TestFlight next.


Get in touch

Email [email protected]. Found a bug? Tell us which phone you're on, whether you were online, and roughly when it happened.

Worried about your baby?

Maxie is a record-keeping tool, not a medical service. Contact your midwife, child health nurse or GP, or call Healthdirect on 1800 022 222. In an emergency, call 000.

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